Need assistance with removing multiple companies in the contacts list?
How to Remove Duplicate Companies in your Contacts List
If you attempt to merge a duplicate company appearing in your contacts list you will receive an error warning. The duplications can still be removed, however, you need to re-assign their active roles in any companies or trusts first. This article explains how to identify these roles, reassign them and then remove the duplications from your contacts.
There will be a duplicate contact for every share parcel a company is involved in and/or every incorrectly set up trust. For trusts, a duplicate is created by not searching your existing contacts when manually setting up associated parties, or during bulk imports.
If the duplicates are involved in both share parcels and have roles in trusts proceed with updating the shareholder duplicates first then move on to update trusts, as per the order outlined below.
Contents
How to Identify the Company's Role/s
1. Locate all duplicates of the company appearing in your Clients>Contacts list by searching for the company name using the search bar.
2. Select the tick box for each company and review the "Related Associations" which appear at the bottom of the slide-out panel to identify if:
A) They are a shareholder of a Client Company
OR
B) The company has been set up as part of a Trust.
Scenario 1: The Duplicate Company is a Shareholder
In this scenario, you need to reassign the share allocation/s held by the duplicate contact profile/s and link them correctly to the real version of the company held in your Clients>Companies list. Then you can discard the duplicate companies from your Contacts list. This will enable you to identify ultimate beneficial ownership for AML purposes, as well as use Connectworks, advanced document signing functionality.
1. First, locate the real Client profile for the company by searching for it in your Clients>Companies list. Edit the profile and add an email address.
If the duplicate company is not in your firm's Clients>Companies list import the company before proceeding. You may update it to an AML subscription if it is not a client of your firm.
If you do not have an email address for the company simply enter your own email as a placeholder, as this will become the detail that helps you to identify the true company from the duplicates in the following steps.
2. Navigate to the Clients>Contacts list and search for the duplicate company.
3. Select the tick box of the first duplication, and then click the link of the company name under the "Related Associations" section of the slide-out panel.
4. Within the Company workspace navigate to the Shareholders>Share Register>Shareholdings tab.
5. Type the name of the duplicate company into the search bar to bring up the share parcel/s of which it is part.
6. Select the share parcel's tick box, and then click Update next to Title holders (owners) in the slide-out menu.
7. In the subsequent form, select +Add
8. Search for the person (or entity) you would like to add as a shareholder. If they appear select the entity by clicking --> next step, adding anything more to the shareholder, until the +add button appears.
9. If they don't appear, select "Create a new party" to create a new contact profile.
10. Remove the original company and select Update and Close. Repeat for all share allocations displaying the duplicate company.
9. When all share allocations have been re-linked, navigate to the Admin tab of the company workspace and delete it from the Other Organisations section.
In the screenshot below note that the company being deleted shows as a Contact with No assigned role, while the real version you replaced it with now appears as a Client and Shareholder.
10. Finally, discard the duplicate company from your Clients>Contacts list (after ensuring it shows no further related associations at the bottom of the slide-out panel when selected).
Scenario 2: The Duplicate Company is Part of a Trust
In this scenario, you need to reassign the role/s in a trust held by the duplicate contact profile/s and set up new associations to the real version of the company held in your Clients>Companies list.
1. First, locate the real Client profile for the company by searching for it in your Clients>Companies list. Edit the profile and add an email address.
If the duplicate company is not in your firm's Clients>Companies list import the company on the free Corporate Trustee Subscription Plan before proceeding.
If you do not have an email address for the company simply enter your own email as a placeholder, as this will become the detail that helps you to identify the true company from the duplicates you are trying to remove in the following steps.
2. Return to your Clients>Contacts list and search for the company name using the search bar to bring up all duplicates.
3. Select the tick box of the first duplicate appearing in the list, then click the link of the Trust name appearing under "Related associations" to enter the Workspace of the trust.
4. In the trust workspace navigate to the Parties tab in the left column.
5. Make a written note of the roles held by the Company which appear beneath the company name. Select its tick box and make also make a written note of the trustee and/or beneficiary appointment/retirement dates appearing in the slide-out.
6. Still in the Trust workspace>Parties tab, select edit for the duplicate company.
7. Navigate to Roles in the left column.
8. Select the Remove as Trustee tick box, then select I made a mistake, remove from history. Repeat if the associated party is also a beneficiary. Deselect any other roles (e.g. settlor) and then Update and Close.
9. If unassigned correctly, the company will now appear with No assigned role in the associated parties list and can be deleted from the trust workspace.
10. Still in the Trust workspace>Parties tab, select "I would like to... add party" and then search for the company name using the "existing relationship" search.
11. Add the company which appears in the search results displaying the email address, and then reassign all the roles you noted in step 5, ensuring you have set the correct appointment date.
12. Now that your trust is updated with the correctly linked company you can discard the duplicate Company completely from your Clients>Contacts list (after ensuring the company shows no further related associations at the bottom of the slide-out panel when selected).