--- title: Using Multi-Factor Authentication (MFA) Recovery Codes description: Using your MFA Backup Codes --- [Skip to content](https://support.connectworks.com/6101876-using-multi-factor-authentication-mfa-recovery-codes#main-content) [![](https://support.connectworks.com/hs-fs/hubfs/Logo.png?width=200&height=150&name=Logo.png)](https://www.connectworks.com/) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.connectworks.com/?hsLang=en) 2. [Firm administration](https://support.connectworks.com/firm-administration?hsLang=en) 3. [SECURITY](https://support.connectworks.com/firm-administration?hsLang=en#security) # Using Multi-Factor Authentication (MFA) Recovery Codes ## Using your MFA Recovery Codes If you lose access to your authentication app, you may use one of your recovery codes, which you generated when you set up MFA. ![Screenshot 2026-03-13 at 3.27.58 PM](https://support.connectworks.com/hs-fs/hubfs/Screenshot%202026-03-13%20at%203.27.58%20PM.png?width=400&height=322&name=Screenshot%202026-03-13%20at%203.27.58%20PM.png) When presented with the screen to enter your MFA code, click on the **Use Recovery Code** button at the bottom right-hand corner. You will then be presented with the following screen. ![Screenshot 2026-03-13 at 3.38.25 PM](https://support.connectworks.com/hs-fs/hubfs/Screenshot%202026-03-13%20at%203.38.25%20PM.png?width=396&height=312&name=Screenshot%202026-03-13%20at%203.38.25%20PM.png) Here, you can enter one of your recovery codes, then click continue. Please note that you may only use each recovery code once. Once you use a code, you should cross it off your list. 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