Discarding trusts (and re-activating discarded trusts)


This page describes the process for discarding or deleting trusts from Connectworks. Note that, if a trust is still in its loading phase, discarding it will remove the trust from Connectworks entirely. Where a trust has moved into an active subscription prior to being discarded, it can be reactivated at a later date. Discarded trusts still within the period of their most recent subscription can have their subscriptions restored, whereas trusts discarded trusts outside their subscription periods can have new subscriptions created.


1. Discarding a trust

2. The Discarded filter

3. Re-activating a discarded trust


Discarding a trust

Trusts can only be discarded by users with the correct permissions. (See our article on user permissions here.)
Before discarding a trust, please remove it from any active CDD workflows.
To discard a trust, simply select it in the Clients tab, click on the cogs, and click Discard.
Note that if the discard option is greyed out, you do not have the correct user permissions to discard trusts.



The Discarded filter

Discarded trusts can be viewed in the discarded filter, contained in the Advanced section of the Contacts sub-tab (see the screenshot below).


Re-activating a discarded trust

Discarded trusts for which subscriptions had previously been active can be re-activated. Where the discarded trust is still within the 12 month period of its most recent subscription, simply select the trust you wish to reactivate from the discard filter, click the cogs, and select restore subscription:


To restore a discarded trust more than 12 months after its most recent subscription, the discarded trust must first be turned into a contact, and then into a client. See the screenshot below. Select the trust in the discarded folder, click the cogs, then click make contact:


Once the trust has been turned back into a contact, it will move from the Discarded filter into the Contact filter. To re-subscribe the trust as a client, find the trust in the Contact folder, select it, click the cogs, and select make client:


The trust will now again sit in the Trusts section of your Clients tab, with the rest of your trust clients. Until a new subscription is activated, it will sit in the Unsubscribed filter:


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