Documentary ID Verification

10 September, 2018

Connectworks is happy to announce that the first phase of our client identity verification process for AML/CFT is now live!

This allows you to record details of identity verifications, performed via the documentary verification method. You can upload copies of a person’s identity documentation, record the information it contains, and the information you’re verifying, as well as the details of how you verified that information.

Recording this information is the first step towards a full identity verification, which will be able to be performed via the CDD workflow we’re building (details below). We see each identity information verification as acting as a piece of evidence. You collect and combine different information verifications, until you’re satisfied in concluding that a person’s identity is verified.

There are instructions on how the new process works, below. If you have any thoughts, feedback, or questions, please send these to We’d really like to hear them!


Work in progress

We’re currently building an automated CDD workflow. This will combine the identity verifications you’ve performed together with the other AML/CFT information required for your clients, to help you easily undertake CDD across your entire client base.

When this is live, it will be populated with the ID verifications you’ve recorded in Connectworks, so you should start adding these now.

If you haven’t already, you should also start recording the other AML/CFT information against your clients in Connectworks.



We’ve added an Identity Information section to the profiles for people in Connectworks.

 To access the Identity Information section for a person, select the action to edit their profile either from the Contacts section of your firm’s Clients tab, or the Associated Parties section of a trust they’re associated with, or the People & employees section of a company they’re associated with.

Note that, wherever you choose to add a person’s identity information, it will become attached to their profile, and so automatically carry through to the various client entities they’re associated with.



At the bottom of the person’s profile, you’ll see their Identity Information section. Click the Add identity document button. This will produce a drop-down menu from which you can select the kind of identity document you’ve received. Currently, you can record:

  • NZ driver licence
  • NZ firearms licence
  • Passport
  • Utility bill (or similar)
  • Other

We’ll be adding more options in the coming weeks.




In the screenshots below, the user has indicated that they are uploading an NZ driver licence. It contains a file attachment function, fields for recording the relevant information needed for AML/CFT (in the case of a driver licence, the person’s name and date of birth), as well as the details of the licence itself (expiration date, licence number, and version number), and details of how it was verified. The options here are:

  • That the original document was viewed face-to-face with the client
  • That the document was viewed as a certified copy
  • Other

In the coming weeks, the ‘Other’ option will be expanded to include electronic verification.




Once you’ve completed the form, click Submit.




This will create a record of the verification.




If you hover the mouse of the three dots on the right-hand side of the record, you can select to view its details, allowing you to download any attachments. You can also duplicate the record, which allows you alter any incorrect information. Or, you can delete the record entirely.

Once you’re happy with the record, you can add another identity document, or exit the profile.


Send us your feedback

If you have any thoughts, feedback, or questions, please send these to


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