Basic Navigation - Understanding Workspaces


One of the best things about Connectworks is that it allows all the parties associated with an entity (which could be a professional firm, a trust, a company, or even an individual person) and all the parties involved in its management to work together in a single online space.

This interconnection of users and entities can be thought of as an interconnection of Workspaces. Users are invited to access Workspaces under particular roles, which define what a user can see or do within a workspace.

The way the different kinds of workspace fit together is set out in the diagram below.




1. Personal Workspace

2. Firm Workspace

3. Company Workspace

4. Trust Workspace


Personal Workspace

Your Personal Workspace is the first page you see after you log into Connectworks. It will look something like this:


  1. Take Me To - Quick access via drop down menu to your Firm and Entity Workspaces, as well as Help & Support resources. This menu can be accessed from any workspace view.
  2. Manage Your Profile - Update your personal details, password and link your account to the Companies Office via Realme Login
  3. Dashboard Tabs - Navigate between your dashboard, task list and personal document repository.
  4. Your Firms and Associations Access your Firm Workspace or any Entity Workspace which you have been invited to access in a specific role (eg. as a Trustee).


Firm Workspace

Your Firm Workspace is the gateway through which you operate as a member of your professional firm. It's where you manage and access your client subscriptions, create staff profiles and set their access rights, and view important upcoming dates and tasks. To be able to access the Workspace for your firm, a Firm Administrator must first invite you to join your firm's account.

The Firm Workspace is made up of four sections, you can access these different sections by clicking on the tabs in the left column. Further details on each tab are outlined below.


1. Dashboard

The Dashboard is the first page you see when you open the firm Workspace. It shows a summary view of important historical and pending actions.


  1. Client tasks shows all the work items you're waiting on your clients to perform. When you create a resolution or minute for approval, or issue a document to a client for signing, the work item will be listed in your Client tasks until it is moved to completion. You can filter your client tasks by age or type, or search for tasks relating to a particular client in the search bar.
  2. Reminders Calendar on your Firm Dashboard is a collation of all your client's individual Reminder Calendars. The events that appear in it are automatically populated by the compliance dates recorded in client profiles.
  3. Recent Activity shows an overview of all the activity the firm has recently performed. This can be filtered by firm activities (eg. importing a new company) and client activities (eg. appointing a company director).
  4. Update your Firm's details.


2. Work

The Work Tab is where you can file Annual Returns with the Companies Office, create and distribute document packs to clients and perform you client due diligence using our AML Compliance workflow.

In the Work Tab your client list can be refined or searched using the Filters in the left column:


3. Clients

The Clients Tab is where your master lists of clients resides. It is organised by entity types: Individuals, Companies, Trusts and Contacts. This is where you can set up new entities, edit or discard existing entities, assign a partner, manager and/or business unit to a client, update your filing obligations for companies, review & update subscription plans, merge duplicate contacts, as well as download client lists as excel reports.


1. Navigate between Client types and access you master contacts list. This list contains all people associated with all loaded entities (regardless of whether they are a client of your firm).

2. Use the "I would like to..." dropdown menu to set up new individuals, companies, trusts, as well as download excel reports of your client lists.

3. Filter your client lists alphabetically.

4. Search for clients, or apply filters to view specific groups of clients (eg. grouped by assigned manager or business unit).

5. A clients assigned partner & manager will show here, if these tags have been applied.

6. The clients subscription plan and renewal date will show here.

4. Administration


  1. People & Employees - Set up and edit staff profiles, assign staff access rights, invite staff to create personal log-ins.
  2. Business Units - Create and manage business units to segment your client base and restrict staff access.
  3. Precedents - View the library of precedents available in Connectworks, download un-merged precedents as word documents, upload your firms own precedents.
  4. Clauses - View the list of clauses available to build your own documents in Connectworks, and add your own.
  5. Settings - Administrator access only for customised firm access policies. We recommend contacting Connectworks prior to making changes to these settings.
  6. Add-Ons - Manage integrations with other software systems such as Actionstep and Xero Practice Manager (XPM).


Company Workspace

When you enter a company workspace from your Clients tab you will see an overview of all the contact and key compliance information for a company.company_workspace.png

Company profiles can be created either manually, or by importing the publicly-available information for a company held by the Companies Office. Once set up, a company’s profile can be easily edited either from within the profile itself, or from within the Clients tab (just select the tick box by the name of the company whose profile you want to edit, click on the cogs, and click Edit Profile).

Further details on creating company profiles are available in our article on how to set up or import a company. 


Trust Workspace

The trust workspace shows all the people involved in a trust (current and historical roles) as well as key compliance information for a trust, and is the first page you see when viewing a trust in Connectworks.


Trust profiles can be created manually, imported via our Worflowmax/Xero Practice Manager integration, or by bulk import.

Once set up, a trust's profile can easily be edited either from within the profile itself, or from within the Clients tab (just select the tick box by the name of the trust whose profile you want to edit, click on the cogs, and click Edit Profile).