Upgrade or Downgrade a Contact to an Individual

Overview

A contact is a person associated with any entity you manage in Connectworks (eg. a trustee, beneficiary, director or shareholder). The people in your contacts list are not necessarily your firm's clients. Contacts can have identity information and documents loaded against them and are included in the AML workflow of their associated entity for performing client due diligence.

An individual subscription is a person who is a client of your firm in an individual capacity (eg. A sole trader). Individual subscriptions are $5 per person, per annum.  If the person already has a contact profile you can upgrade the profile to an individual subscription any time.

This article will guide you through the process of changing a contact profile to an individual subscription. This can be done to conduct AML on the client or to engage with the client through Connectworks in their individual capacity, instead of as a related association of an entity.

For help conduction CDD on an individual, please see Client Due Diligence in Connectworks

Upgrading a contact profile to an individual subscription

To upgrade a contact profile to an individual subscription:

1. Navigate to Clients>Contacts
2. Search for the person you would like to upgrade
3. Place a tick next to the person's name and click on the cogs
4. Select Make client from the drop-down menu

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The Client profile will now move to the Clients>Individuals section of the product.

1. Navigate to Clients>Individuals
2. Search for the person
3. Place a tick next to their name and click on the cogs
4. Select Change subscription, within the subscriptions window, select Standard to enable you to use the individual profile. 

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Downgrading a contact profile to an individual subscription

It's the same process in reverse to downgrade a contact profile to an individual subscription:

1. Navigate to Clients>Individuals
2. Search for the person you would like to downgrade
3. Place a tick next to the person's name and click on the cogs
4. Select Make contact from the drop-down menu

The Client profile will now move to the Clients>Contacts section of the product.